Refund Policy

 

I. Refund Policy

KAVIP is committed to providing all users with the best product experience and service.

Before purchasing, please confirm the product service you need to purchase.

After your purchase is successful, customer service will complete the product delivery directly for you or send a redemption code to your email for you to complete the delivery yourself. The completion of product service delivery constitutes a successful purchase.Since this product is a virtual item, refunds are not supported after the order has been processed.

If you are not satisfied with the use of the product, you may request a full refund under conditions acceptable to our company.

Please note that to apply for a refund, you need to contact our customer service team:

• (1) Contact us at the top of the website via 7*24 Online Customer Service >>

• (2) Submit your issue through the feedback/complaint section on the homepage

• (3) Contact us via email at support@kavip.com

 

Refunds require a description of reasonable reasons, such as the following:

Change of mind before order delivery;

Delivery not completed within the specified time after purchase;

Duplicate payment caused by the payment platform;

Product or account errors during the delivery process.

 

Refund Process

1. For undelivered orders, we will issue refunds in the following manner:

If you used a Visa/MasterCard/American Express credit card, we will credit the refund to your original payment card;

If you used a PayPal wallet, the refund will normally be credited to your original payment card; in some cases, it may be returned to your PayPal balance;

If you used other payment methods, please contact our 7*24 Online Customer Service for refund inquiries.

PS: Please note that refunds credited to Visa cards may take up to 30 days to appear on your statement.

 

2. For delivered orders, if there are quality issues, a refund can be issued after the return of the product.

If you have any questions, please feel free to contact our 7*24 Online Customer Service.

 

3. Important Notice:

Please fill in the shipping address and other relevant information promptly as prompted on the page when submitting your order. If the product cannot be delivered due to your failure to provide accurate information, the order will be deemed completed 365 days after the order confirmation date. At that point, neither party shall have any rights or obligations toward each other, and the payment received shall not be refunded.

 

II. Refund Assistance

1. Can I cancel an order?

If your situation meets one of the conditions for a full refund mentioned above, the order may be cancelled.

2. How long does it take to cancel an order?

KAVIP will process the refund within 5-7 business days, but the actual refund time depends on your payment method. Due to holidays, the refund processing time may be longer than expected, but will not exceed 30 days. If you have not received your refund 30 days after it was approved, please contact us to check the refund status.

3. Why haven't I received my refund after several days?

If you have not received your refund after our company has approved it, it may be due to the following reasons:

a. Holiday reasons

Due to holidays, banking, and other reasons, the refund process may take up to approximately 30 days.

b. Chargeback application

If you choose to file a chargeback, your payment institution will freeze the funds until the application is resolved. Please contact your bank or other relevant institutions to learn about the chargeback process and policies.

 

III. Contact Us

If you encounter any issues during your shopping experience, please feel free to contact our 7*24 Online Customer Service for assistance. Submit your questions online, and KAVIP will be dedicated to providing you with better service.